Terms & Conditions


The term ‘Sweet Memories for Special Occasions’ or ‘us’, ‘we’ or ‘our’ refers to the owner of the website.

The term ‘you’ refers to the user or viewer of our website.

By placing an order with us you are understood to have read the Terms & Conditions and that you agree with them.

Products may contain or be produced in an environment that contains nuts and other ingredients that may cause allergic reactions.

All goods remain the property of us and orders will not be despatched until full payment is received and cleared.

We do not accept responsibility for mis-spelt personalised items if you have made an error when sending us the details. 

Orders will be sent out within 25 working days but please note during busy periods we will schedule work by the date of the event (weddings, christenings, communions etc), so please give as much time as possible when ordering as your order is hand-made to your specification and not pre-made sitting on a shelf waiting to be sent out.

Orders placed 15 working days before required date may be refused or may be charged an additional handling fee.

All prices are in GB Pounds Sterling.

We are not VAT registered.

Prices for our products are subject to change without notice.

Confirmation of an order is not acceptance of any order.

Please note that if a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Payment terms:  Balance due in full before goods are created and despatched.

Payment can be made by cash, direct bank transfer, or credit/debit cards via Paypal or Stripe.

Cancelled orders:  should you wish to cancel an order please inform us by email or telephone as soon as possible. We cannot be held responsible for orders that have already been created or materials ordered. 

We reserve the right to alter our favour designs in the event of either certain components being unavailable or changing from our suppliers.  All of our favours are handcrafted so there may be slight variations amongst the designs, making each one unique. 

The descriptions used referring to gold, silver, copper, etc relate to the colour and not the actual material from which the product is made.  Similarly descriptions such as pearls, crystals etc refer to the appearance rather than the actual material.  We do source from a variety of suppliers and are bound by their description of colour ie ivory, burgundy etc and cannot comment whether different products bearing the same colour description will match exactly.

As with most coloured products, variations can occur between stocks from different batches and suppliers, also the settings on your monitor may reproduce colours differently to the actual colours.  We cannot guarantee to supply perfect colour matches to those seen on screen or even those sent by sample.

Returns:  Please note that due to our items being made to order we do not offer a refund on unwanted goods.  If a parcel is returned by Royal Mail or courier the customer will be liable for re-postage charges.

We use Royal Mail or a responsible courier (depending on the size and value of your order) for the delivery or your goods, however, this is a third party and as such there be times when your goods cannot be delivered on time due to circumstances beyond our control ie strikes, civil commotion, drought, legislation, weather, transport strikes, and other.

We do not accept responsibility for loss or damage of goods during transit. All our orders are despatched in good faith but occasionally our couriers get it wrong and items could be delayed or even lost.  We cannot be held responsible for this as it is out of our control once the couriers have collected from us. To this end we cannot accept any liability or claim for late or non arrival of orders.

In the unusual circumstance that any of the products arrive in an unsatisfactory condition, we are more than happy to either exchange or refund those products affected. Please contact us by email or phone within 48 hours of receipt if there is a problem with your order, and post the damaged goods back to us within 14 days of the delivery date via Royal Mail Recorded Delivery for goods up to the value of £36.00 or Royal Mail Special Delivery for goods valued over £36.00.  We can then arrange replacements or refund your money for the damaged items.  Customers must pay in full for all shipping/insurance charges.

We try to recycle packaging as much as possible but we do have to pay for bubble wrap, tissue paper, tape, envelopes, packing chips, etc; and someone has to be paid to pack the items and take them for posting.

International buyers please note:

  • Import duties, taxes and charges are not included in the item price or P&P charges; these charges are the buyer’s responsibility.
  • Please check with your country’s customs office to determine what these additional costs will be prior to buying.

You can review the most current version of the Terms and Conditions Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

September 2019


Personalised Stationery Terms and Conditions


Sweet Memories reserves the right to change these terms and conditions at any time.

Quotes: Quotes are valid for 60 days from the date of issue.

Ordering: Once an order is placed with Sweet Memories (whether online or by email) you have signified your acceptance to be bound by the latest terms and conditions.

Designs: Designs are copyright of Sweet Memories.  You, or a third party, cannot copy or reproduce designs in any part or way. Sweet Memories may select your wedding stationery to be photographed for our website, social media pages or national magazines. If you would like to opt out of this, please state at the time of ordering. Designs that feature small parts and decorations are not suitable for children. Some of the designs are hand finished and as a result slight variations between each item may occur.

Colours: Colour on screen will always look slightly brighter than the printed version. If you have provided a colour swatch, every effort will be made to match it as closely as possible. Due to the printing process, colour variation can occur between print runs. Therefore, colours may differ between your finished stationery and the original samples that you received. If you want the colour exactly the same throughout all of your wedding stationery, it is recommended that all of your wedding stationery is printed at the same time.   

Payment: You are agreeing to make full payment in (£) pound sterling once you have placed your order. Accepted payment methods are cash, credit or debit card, cheque, PayPal or bank transfer.  For payment via bank transfer, details will be sent to you once you have placed your order.

Copyright: It is your responsibility to get permission for any copyright material, for example hymns, readings or images that are to feature in your stationery.

Proofs: Proofs are free and sent as a PDF via email using the wording agreed in your order. You are responsible for the proof reading of ALL text and copy in the electronic proofs supplied. We do strongly recommend that you print this pdf in order to view it to the correct size. On review of the proof, if any amendments are required, changes must be emailed to Sweet Memories, the proof rechecked and signed off before going to print. We will not begin final printing until we have received approval from you referencing the correct proof to proceed with. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting. If replacements are required, these will be charged for in full. 

Cancellations: As your wedding stationery is personalised and tailored to you, cancelled orders following the approval of the final proof can not be refunded. If you decide to cancel your order once design work has started, a 50% refund will be issued.